Create OC Essential Service with IP Group-based SIP Connection

You can create an OC Essential Service with an IP Group used to create a SIP Connection between the customer tenant service and the OnlinePSTNgateway.

By default, Operator Connect is configured to work with Microsoft Operator Connect 'peering' mode with two IP groups, one for the Microsoft Teams connection and the other for the SIP Trunk connection. The default Operator Connect Onboarding script creates a default Proxy Set 'Teams-OC ' and default IP Group 'Teams-OC' for this purpose (see OC Essential default SBC Onboarding script). If customers require SIP registration, then you can apply the Advanced Settings mode to create a unique IP group for the customer service. In this case, two new IP Groups are created on the SBC device for the service, one for the SIP leg (<IP_Group_Name-c) and another for the Microsoft Teams leg <IP_Group_Name-t). On the Live Platform portal, a single IP Group is created for monitoring calls traversing these two legs, serving as the SIP Connection between Live Platform and the Online PSTN gateway.

You can also map a Proxy set to a Calling Profile template (see Calling Profile Provisioning Templates) which is accordingly mapped to a specific Calling Profile (see Managing Calling Profiles). When uploading numbers to the customer service (see Uploading Operator Connect Numbers), you assign a Calling Profile Template and then calls routed through the mapped Proxy Set are applied with the associated Calling Profile template configuration. You can later add new SIP connections (creating additional IP Groups) and then map them to the same or different Proxy Sets (see Provision Calling Profiles).

In the example below, the Advanced Settings is configured, and therefore a SIP Connection of type IP Group is created and unique IP Groups are created on both Live Platform and on the SBC device. The IP Group is mapped to Calling Profile Template 'Sandbox1_SB1_SP2_CPT_2' and to Proxy Set 'SIP Trunk'.

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To create OC Essential service:

1.

In the New Leads tab, select the desired lead , click ….,and then choose Change Status.

2.

From the Active drop-down list, select OC Essential.

3.

Enter the Short Name and Full Name of the service. The short name with the following validation rules:

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The string should be 3-15 characters long

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The following characters cannot be used: \ / : * ? " < > |audit

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Can contain letters (lower/UPPER case), Numbers and special characters are allowed, however cannot contain the dot (.) or blank spaces.

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Unique name per M365 Tenant

4.

From the LcCustomer drop-down list, choose the customer to attach to the service; enter the name of the customer in the search box. If your lead is assigned to a channel, then only customers who belong to the assigned channel are displayed in the list.

5.

If you wish to create customer with an IP Group , click AdvancedSettings.

6.

Configure parameters according to the table below and then click Store & Close.

Parameter	Description
Calling Profile Template	From the drop-down list, choose the Calling Profile template to apply to your customer. Each Calling Template has as matching SBC Onboarding script. Click View Details to view the details of the script. See Calling Profile Provisioning Templates.
Proxy Set	From the drop-down list, choose the SBC Proxy Set to map to the Calling Profile template. The same Proxy set can be used for multiple customers or you can apply different Proxy Sets for each customer. You can map each Calling Profile template to the same Proxy set or to a different Proxy set .
Carrier Registration	Select this option to perform SIP Account Registration for the Carrier trunk: ■ Username: Defines the digest MD5 Authentication username. The valid value is a string of up to 60 characters. By default, no value is defined. ■ Password: Defines the digest MD5 Authentication password. The valid value is a string of up to 50 characters. Note: The password cannot be configured with wide characters. ■ MainLine (Contact User): Defines the AOR username. This appears in REGISTER From/To headers as ContactUser@HostName ■ Host Name: Defines the Address of Record (AOR) host name. The host name appears in SIP REGISTER From/To headers as ContactUser@HostName.
Enable CAC	Enable Call Admission Control (CAC). From the drop-down list, select the desired preconfigured CAC Profile call session number template.
SBC Onboarding Script	Apply one of the following (click ViewScripts to view the details of the script): ■ If all customers use the same Proxy Set, apply the ' OcEssential default SBC onboarding script': ✔ Creates an IP Group towards customer side, with tag: "Trunk=<MsTenantId>" and previously configured Operator’s ProxySet and IP Profile. ✔ Creates an IP Group towards Teams OC side, with tag: "Tenant=<MsTenantId>". ✔ If you select 'Carrier Registration' (see below), a rule is added to the Account Table for registration of the new IP Group towards the carrier IP Group. ✔ Each number uploaded for the customer in the “OCDialPlan” dial plan is assigned the dial plan tag <MsTenantId>. For more information, see SBC Template Scenarios
SBC Cleanup Script	Apply the relevant SBC Cleanup script (see SBC Template Scenarios).
Customer variables	Configure Customer variables that have been defined in the script. For example, IP-PBX credentials.
Carrier Registration	Select this option to perform SIP Account Registration for the Carrier trunk. This option is only relevant if you are connecting your Carrier to a SIP Trunk (when configuring SIP Trunk or BYOC). The selected carrier binds to the configured SIP Interface, Proxy Set and IP Profile on the SBC (where the same name is configured for all three entities on the SBC). ■ Username: Defines the digest MD5 Authentication username. The valid value is a string of up to 60 characters. By default, no value is defined. ■ Password: Defines the digest MD5 Authentication password. The valid value is a string of up to 50 characters. Note: The password cannot be configured with wide characters. ■ MainLine (Contact User): Defines the AOR username. This appears in REGISTER From/To headers as ContactUser@HostName ■ Host Name: Defines the Address of Record (AOR) host name. The host name appears in SIP REGISTER From/To headers as ContactUser@HostName.
Enable CAC	Enable Call Admission Control (CAC). From the drop-down list, select the desired CAC Profile including the desired number of call sessions.

7.

Click .

8.

Click to confirm. A message similar to the following is displayed; close the screen.

9.

The processing time for the Synchronization operation with the Live Platform server and Microsoft platform depends on the server load. Run the ' peering.sync-leads-job' job to refresh the Leads data and the 'peering.sync-trunks-job' job if you configured the 'Advanced Settings' (see Synchronizing Operator Connect Jobs).

10.

Select the Tenants tab and verify that 'OC Essential' is assigned as the License Type for the new lead.

You can also view the new customer in the Live Platform Services page.